Privacy Policy

This policy explains what personal data Remotion AI (remotion-ai.online) collects, why, and what your rights are. We collect as little as the service allows: there are no user accounts, no tracking cookies, and no third-party analytics on this website.

1. What we collect

• Order correspondence. When you email us, we receive your email address, your name if you include it, and the contents of your brief, including any brand assets you attach.
• Payment data. We are currently selecting a third-party payment processor; until then, payment is arranged by email and we receive only the details needed to confirm your payment. We never ask for or store payment card details. Once a processor is live, it will collect billing details under its own privacy policy, and this policy will be updated to name it.
• Server logs. Our web server records standard technical logs (IP address, requested page, time) for security and reliability. Logs are rotated and are not used for profiling.

2. How we use it

• To confirm, produce, and deliver the video you ordered.
• To provide the included revision round and after-sales support.
• To issue invoices and comply with tax and accounting obligations.

We do not sell personal data, use it for advertising, or send marketing email. Your brief and assets are used only to produce your video.

3. Who we share it with

• Google (our email and file storage provider), which processes correspondence and delivered files as our service provider.

This provider may process data outside your country under recognized data-transfer safeguards. When we adopt a payment processor, it will be named here before it handles any customer data. We share data with no one else unless required by law.

4. Retention

Order correspondence and delivered files are kept for as long as needed to support your order and meet legal record-keeping duties, then deleted. You can request earlier deletion of your brief and assets at any time after delivery.

5. Your rights

You may request access to, correction of, or deletion of your personal data, object to its processing, or request a copy in portable form. Email support@remotion-ai.online and we will respond within 30 days. If you are in the EU/EEA or UK, you also have the right to complain to your local data protection authority.

6. Children

This service is directed at businesses and adults. We do not knowingly collect personal data from children under 16.

7. Changes and contact

We will post any changes to this policy on this page with a new “last updated” date. Questions: support@remotion-ai.online.