Refund Policy

Every Remotion AI video is a custom digital product generated to your brief. This policy explains when you can get your money back and how to ask.

1. Before production starts

You may cancel for a full refund at any time before we confirm that production of your video has started. If we decline your order — for example under the acceptable-use rules in the Terms of Service — any amount already paid is refunded in full.

2. After delivery

Because each video is generated specifically for you, delivered videos are not refundable simply for change of mind. Instead:

• Every order includes one revision round for text, timing, and similar corrections — use it, most issues are fixed there.
• If the delivered video still materially fails to match the brief we confirmed with you in writing (wrong topic, wrong language, missing agreed branding, technically defective file), you are entitled to a full refund. Requests must reach us within 14 days of delivery.

3. How to request a refund

Email motion.mosaic.so@gmail.com with your order confirmation and, for delivered videos, a short note on what fails to match the confirmed brief. We respond within 3 business days. You may also contact Paddle, our merchant of record, who handles payment returns; refunds approved by either of us are processed by Paddle to your original payment method, typically within 5–10 business days.

4. Taxes

Refunds include any VAT or sales tax charged on the refunded amount.

5. Statutory rights

This policy does not limit any non-waivable rights you have under the consumer protection laws of your country of residence.